6 Things Every Business Owner Needs to Know

We’ve put together 6 things that every business owner should know.

Owning a business can be overwhelming.  There’s so much to do that sometimes we forget the key things.

 

1.    Exceptional Customer Service

customer serviceGood customer service is how you grow your business. This may seem super obvious but it’s amazing what we can overlook when busy.

Customer service must be a priority. You want customers to keep returning as repeat customers are morelikely to spend more.

If a customer has received excellent service, they’re more likely to tell friends and family, resulting in more customers. 72% of customers share a positive experience with at least 6 people.

2.    Planning is Essential

What are the chances of a successful holiday with no planning? Very little. Business success is no different.

You’ve got a million ideas running round your head but the chances of these becoming a reality without a business plan is very little.

Setting out daily, weekly and monthly plans will help you get all your ideas on to paper and detail what you should be doing every day to achieve them.

Our top tip for planning is to update it as you go. Things change.

It isn’t enough to write a plan and never look at it again. This is a living document, and the important thing is your business is moving forward in an effective way.

 

3.    Understand your customers

Understanding what your customers want and need helps you to provide them with exceptional customer service, which results in stronger customer relationships.

How do you understand your customers?

  • What is their reason for purchasing your product or service?
  • How often are they going to need your product or service?
  • Are they buying for themselves or someone else?
  • How would they like to purchase? Online or in person?

Answering these questions will give you an understanding of your customers and help you direct your marketing toward your target audience.

 

4.    Marketing

Marketing is essential in growing your business.

Good marketing will educate your prospective customers on who you are. No one can buy from you if they don’t know who you are.

Customer engagement is a key factor of a successful business. Customers want to form a relationship with you. Regular communication, whether that be emails or social media posts where customers can engage will help keep that relationship alive.

 

5.    Hire the right people

hiring the right people We often see business owners working ridiculously long hours, spending their time sorting issues caused by others, and rarely taking time off where they can completely switch off.

Hiring the right people can help with these things.

You’ve built a business that you’re passionate about. You need the right people to represent your brand and be just as excited about it as you.

When you’ve found the people right for your business you will have more time to work on your business rather than in it. You will be able to take a step back and focus on your business’ growth.

 

6.    Don’t be afraid of making mistakes

Every failed attempt becomes a new learning experience.

If we never made mistakes then we would never learn anything. Mistakes help us take a step back, rethink, and reconsider new ways to achieve our goals.

You will face upsets, setbacks and failures in your business but if you persevere with hard work and learn from your mistakes, success will come.

 

Contact Us

When you hire a coach, you’re making a statement that you believe in your business, and it will succeed so, it’s important that you find the right business coach for your business.

If you’re ready to build your dream business then John McHale ActionCOACH can help. We offer a number of services, starting with a complimentary first meeting and free downloads that will benefit your business no matter the size of it.

John is an award-winning coach who has helped his clients grow.

Get in touch with our team to find out how we can help your business.